FAQ

We have answers to your queries

Frequently asked questions

What is your shipping policy?

Your order will ship within 2-3 business days and shipping will be calculated upon checkout.

Do you ship outside the USA?

Yes! We will ship worldwide. Just enter your shipping information during checkout and the amount will be calculated. For most international shipments, we will use flat rate boxes via the United States Postal Service. Exceptions may apply based on the item ordered.

What is your return policy?

All sales are final. All bags are inspected before shipping and carefully packaged for protection in transit. If the item was damaged during shipping, please contact us so we can file a claim with the shipping company and we will be happy to work with you for a solution.

I have questions about my order, how do I contact you?

Please email tiffany@thepoutypenguin.com with any questions. Additionally, you can submit a form through our websites Contact page.